EDP Supervisor, Operations and Support

DEFINITION:

Under direction, coordinates, schedules and supervises multiple shift operations for the multi-CPU environment of the Computer Operations Unit of Data Services; acts as primary contact with both user and internal staff for operations requirements, equipment installation and configuration, operating procedures, and training, and to perform related duties as required.

DISTINGUISHING CHARACTERISTICS:

This position class reports to the EDP Operations Manager and is responsible for the supervision of the activities of a multi-shift operations section and all classes of Computer Operators. It is distinguished from the EDP Network Supervisor in that the latter is responsible for the supervision of the daily activities of network and data communications support.

DUTIES:

1. Schedules, assigns, supervises, and oversees completion of work of three shifts of operations personnel.
2. Coordinates with user departments for scheduling, problem resolution, documentation and production control.
3. Makes recommendations for staffing, overtime, and production support levels and assists in the selection of operations personnel.
4. Establishes, monitors and maintains inventories of equipment, supplies, forms and other items required for the operations unit.
5. Monitors and ensures environmental control levels and arranges for appropriate maintenance as required.
6. Develops, maintains and ensures quality control procedures; develops, reviews and revises all operations related documentation.
7. Determines, establishes, schedules, implements and monitors training needs of operations staff.
8. Monitors, reports and controls Tape Library and off-site tape vaults.
9. Schedules and prepares physical plant, and oversees cabling and installation of all computer room hardware.
10. Determines, develops, coordinates and implements new or updated operational policy for specific areas.
11. Reviews and monitors contracts for all operations areas to ensure that proper service is being provided.

EMPLOYMENT STANDARDS:

1. Four years of responsible experience in the operation of a medium to large scale computer system that includes a minimum of two years lead operator responsibilities (preferably in a multiple shift environment); or,
2. a combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Knowledge of: principles and methods of supervision; procedures for problem analysis and resolution including abend analysis and recovery; development and maintenance of inventories and controls; job control language; Personal computer usage including word processing and customized database packages; monitoring environmental control levels; forms and expendable supplies used within operations; data backup, tape library management systems and reports; quality and production control development and procedures; characteristics of teleprocessing equipment and systems; current trends in computer operations training and automated operations activities; contingency and disaster planning requirements and test procedures.

Ability to: plan, assign, schedule and supervise work and personnel; establish proper procedures for accurate problem determination of teleprocessing and data processing equipment; coordinate and direct hardware installation and repairs; gather statistics and present trends, problem areas, and recommend solutions; develop and implement department procedures including logging and inventory procedures; prepare reports; evaluate systems monitoring and operations tools, performs product analysis and recommend vendor packages to automate operations functions; develop and perform effective training programs; identify staffing needs and overtime requirements; interface with senior level staff to determine requirements, resolve problems and lead action teams; develop and test contingency plans.